Thursday 23 April 2020

Reactions and Responses

The art of good communication
is knowing the difference
between a reaction
& a response.

A reaction is something that we give,  without thinking about the consequences that it may cause, especially the amount of negativity it may spread. It is the instinctive feeling that we express, after we hear or speak something.

A response is a well thought out reply, that is sheathed in diplomacy. It is well worded and usually comes after weighing the pros and cons of the situation.

In being aware of the difference and responding with care, lies the core of effective communication.


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